Terms and Conditions of Leap
These Terms and Conditions (the “Terms”) govern
– the use of Leap’s website and mobile app, and,
– any subscription to any products or services we provide or legal relationship with the Owner in a legally binding way.
Capitalized words are defined in the relevant dedicated section of this document.
Anyone accessing the Leap website, the mobile app or using any of the products or services provided by Leap (the “User”) must read this document carefully. By attempting to register with us and using the website or the mobile app you are accepting these terms and conditions and are legally bound by them. If you don’t wish to be bound by the terms and conditions, then you shouldn’t use our website.
Although the entire contractual relationship relating to these Products is entered into solely by the Owner and Users, Users acknowledge and agree that, where Leap has been provided to them via the Apple Store or Google Play Store, the requisite provider may enforce these Terms as a third-party beneficiary.
Nothing in these Terms creates any relationship of employment, agency, or partnership between the involved parties.
The Leap website and mobile app and relevant features, products or services (the “Leap Services”) are provided by:
Leap Technologies Ltd – Unit GA-00-SZ-L1-RT-201, Level 1
Gate Avenue – South Zone, DIFC, Dubai
Owner contact email: [email protected]
What the User should know at a glance
– Please note that some provisions in these Terms may only apply to certain categories of Users. In particular, certain provisions may only apply to Consumers or to those Users that do not qualify as Consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all Users.
– Leap uses automatic renewal for Product subscriptions. Information about the a) renewal period, b) termination details and c) termination notice can be found in the relevant section of these Terms.
– Usage of Leap Services is age restricted: to access and use Leap Services the User must be an adult under applicable law.
Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicated within this document.
By using Leap Services, Users confirm to meet the following requirements:
– There are no restrictions for Users in terms of being Consumers or Business Users;
– Users must be recognized as adult by applicable law;
To use the Service Users must register or create a User account, providing all required data or information in a complete and truthful manner.
Failure to do so will cause unavailability of the Service.
Users are responsible for keeping their login credentials confidential and safe. For this reason, Users are also required to choose passwords that meet the highest standards of strength permitted by Leap.
By registering, Users agree to be fully responsible for all activities that occur under their username and password.
Users are required to immediately and unambiguously inform the Owner via the contact details indicated in this document, if they think their personal information, including but not limited to User accounts, access credentials or personal data, have been violated, unduly disclosed or stolen.
Conditions for account registration
Registration of User accounts for Leap Services is subject to the conditions outlined below. By registering, Users agree to meet such conditions.
– Accounts registered by bots or any other automated methods are not permitted.
– Unless otherwise specified, each User must register only one account.
– Unless explicitly permitted, a User account may not be shared with other persons.
Users can terminate their account and stop using the Leap Services at any time by doing the following:
– By directly contacting the Owner at the contact details provided in this document.
Account suspension and deletion
The Owner reserves the right, at its sole discretion, to suspend or delete at any time and without notice, User accounts which it deems inappropriate, offensive or in violation of these Terms.
The suspension or deletion of User accounts shall not entitle Users to any claims for compensation, damages or reimbursement.
The suspension or deletion of accounts due to causes attributable to the User does not exempt the User from paying any applicable fees or prices.
Content on Leap
Unless where otherwise specified or clearly recognizable, all content available on Owner’s website and mobile app is owned or provided by the Owner or its licensors.
The Owner undertakes its utmost effort to ensure that the content provided on Owner’s website and mobile app infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result.
In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to preferably report related complaints using the contact details provided in this document.
Rights regarding content on Leap Website and Mobile App – All rights reserved
The Owner holds and reserves all intellectual property rights for any such content.
Users may not therefore use such content in any way that is not necessary or implicit in the proper use of the Leap Services.
In particular, but without limitation, Users may not copy, download, share (beyond the limits set forth below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties or create derivative works from the content available on Leap’s website and mobile app, nor allow any third party to do so through the User or their device, even without the User’s knowledge.
Where explicitly stated in these Terms, the User may download, copy and/or share some content available through Leap’s website or mobile app for its sole personal and non-commercial use and provided that the copyright attributions and all the other attributions requested by the Owner are correctly implemented.
Any applicable statutory limitation or exception to copyright shall stay unaffected.
Removal of content from parts of Leap available through the App Store
If the reported content is deemed objectionable, it will be removed within 24 hours and the User who provided the content will be barred from using the Leap Services.
Access to external resources
Through using Leap Services, Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.
Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third parties’ terms and conditions or, in the absence of those, applicable statutory law.
Leap Services may only be used within the scope of what they are provided for, under these Terms and applicable law.
Users are solely responsible for making sure that their use of Leap Servicesviolates no applicable law, regulations or third-party rights.
Therefore, the Owner reserves the right to take any appropriate measure to protect its legitimate interests including by denying Users access to Leap Services, terminating contracts, reporting any misconduct performed to the competent authorities – such as judicial or administrative authorities – whenever Users engage or are suspected to engage in any of the following activities:
– violate laws, regulations and/or these Terms;
– infringe any third-party rights;
– considerably impair the Owner’s legitimate interests;
– offend the Owner or any third party.
TERMS AND CONDITIONS OF SALE
Some of the Products provided on Leap’s website and mobile app, as part of the Leap Services, are provided on the basis of payment.
The fees, duration and conditions applicable to the purchase of such Products are described below and in the dedicated sections of these Terms.
Prices, descriptions or availability of Products are outlined in the respective sections of these Terms and are subject to change without notice.
While Products and the Leap Services are presented with the greatest accuracy technically possible, representation on the website or mobile app through any means (including, as the case may be, graphic material, images, colors, sounds) is for reference only and implies no warranty as to the characteristics of the purchased Product.
The characteristics of the chosen Product will be outlined during the purchasing process.
Any steps taken from choosing a Product to order submission form part of the purchasing process.
The purchasing process includes these steps:
– Users must choose the desired Product and verify their purchase selection.
– After having reviewed the information displayed in the purchase selection, Users may place the order by submitting it.
When the User submits an order, the following applies:
– The submission of an order determines contract conclusion and therefore creates for the User the obligation to pay the price, taxes and possible further fees and expenses, as specified on the order page.
– In case the purchased Product requires active input from the User, such as the provision of personal information or data, specifications or special wishes, the order submission creates an obligation for the User to cooperate accordingly.
– Upon submission of the order, Users will receive a receipt confirming that the order has been received.
All notifications related to the described purchasing process shall be sent to the email address provided by the User for such purposes.
We will charge you a monthly fee for each child’s use of the Leap online service (which includes your child’s account and their Digital Leap Pre-paid Visa Card). The monthly membership fee will be added on when we give you the total amount you need to pay, and will be deducted automatically every month from the outstanding balance on your Leap parent account. To be very clear, please note that Leap is a SUBSCRIPTION SERVICE and the Leap membership fees are recurring/continuous transactions.
Your monthly membership fees will be debited on the monthly anniversary of the date you activated your Leap parent account. Please note that should you enter into a free trial subscription period, you will be billed the Leap membership fee in accordance with this section at the expiry of the free trial period.
Users are informed during the purchasing process and before order submission, about any fees, taxes and costs (including, if any, delivery costs) that they will be charged.
Prices on Leap are displayed:
– either exclusive or inclusive of any applicable fees, taxes and costs, depending on the section the User is browsing.
Offers and discounts
The Owner may offer discounts or provide special offers for the purchase of Products. Any such offer or discount shall always be subject to the eligibility criteria and the terms and conditions set out in the corresponding section of Leap’s website or mobile app.
Offers and discounts are always granted at the Owner’s sole discretion.
Repeated or recurring offers or discounts create no claim/title or right that Users may enforce in the future.
Depending on the case, discounts or offers shall be valid for a limited time only or while stocks last. If an offer or discount is limited by time, the time indications refer to the time zone of the Owner, as indicated in the Owner’s location details in this document, unless otherwise specified.
Returns and Refunds
Subscriptions for the time period subscribed for are non-refundable; however, you may cancel your subscription at any time by contacting us. You will continue to have access to Leap Services till the end of the current subscription period.
If your child’s Digital Leap Prepaid Visa Card has an outstanding balance, we’ll arrange to cancel the card and refund any balance to your bank account. Your money will be refunded using the bank details held for you and will be transferred via a bank transfer. Should Leap not have any of your bank details, Leap will contact you to obtain your bank details to do the transfer. You should allow 10 working days for the refund to show in your personal bank account. Refunds on any outstanding balance held on the Leap wallets are only processed during the time of account closure. At no other point in time other than the time of account closure are refunds processed.
Recurring subscriptions may be terminated at any time by sending a clear and unambiguous termination notice to Leap using the contact details provided in this document, or — if applicable — by using the corresponding controls inside Leap.
If the notice of termination is received by the Owner before the subscription renews, the termination shall take effect as soon as the current period is completed.
If you wish to initiate a refund request, please email us at [email protected]
Methods of payment
Your payments to us go into your Leap parent account and then onwards to your child’s account or to pay the monthly membership fees. Leap accepts most major debit cards, or you can pay by a direct bank from your bank account. Leap does not hold onto your bank details. If you choose to give these details to us in order to pay, they will be passed on to our banking partners and held securely as with any other banking transaction. All payments are independently processed through third-party services. Therefore, Leap does not collect any payment information – such as credit card details – but only receives a notification once the payment has been successfully completed.
Information related to accepted payment methods are made available during the purchasing process.
Some payment methods may only be available subject to additional conditions or fees. In such cases related information can be found in the dedicated section of Leap.
If a payment through the available methods fails or is refused by the payment service provider, the Owner shall be under no obligation to fulfil the purchase order. Any possible costs or fees resulting from the failed or refused payment shall be borne by the User.
Purchase via app store
Leap or specific Products available for sale on Leap must be purchased via a third-party app store. To access such purchases, Users must follow the instructions provided on the relevant online store (such as “Apple App Store” or “Google Play”), which may vary depending on the particular device in use.
Unless otherwise specified, purchases done via third-party online stores are also subject to such third-parties’ terms and conditions, which, in case of any inconsistency or conflict, shall always prevail upon these Terms.
Users purchasing through such third-party online stores must therefore read such terms and conditions of sale carefully and accept them.
Retention of usage rights
Users do not acquire any rights to use the purchased Product until the total purchase price is received by the Owner.
Performance of services
The purchased service shall be performed or made available within the timeframe specified on Leap or as communicated before the order submission.
Users have the option to test Leap or selected Products during a limited and non-renewable trial period, at no cost. Some features or functions of Leap may not be available to Users during the trial period.
Further conditions applicable to the trial period, including its duration, will be specified on Leap.
The trial period shall automatically convert into the equivalent paid Product, unless the User cancels the purchase before the trial period expires.
Subscriptions allow Users to receive a Product continuously or regularly over a determined period of time.
Paid subscriptions begin on the day the payment is received by the Owner.
In order to maintain subscriptions, Users must pay the required recurring fee in a timely manner. Failure to do so may cause service interruptions.
Paid fixed-term subscriptions start on the day the payment is received by the Owner and last for the subscription period chosen by the User or otherwise specified during the purchasing process.
Once the subscription period expires, the Product shall no longer be accessible, unless the User renews the subscription by paying the relevant fee.
Fixed-term subscriptions may not be terminated prematurely and shall run out upon expiration of the subscription term.
Liability and indemnification
The Owner’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.
To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing the Users appropriately.
Within the limits of law, the Owner may also decide to suspend or terminate the Service altogether. If the Service is terminated, the Owner will cooperate with Users to enable them to withdraw Personal Data or information in accordance with applicable law.
Additionally, the Service might not be available due to reasons outside the Owner’s reasonable control, such as “force majeure” (eg. labor actions, infrastructural breakdowns or blackouts etc).
Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of Leap’s website or mobile app and of anyLeap Services without the Owner’s express prior written permission, granted either directly or through a legitimate reselling programme.
Intellectual property rights
Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to Leap are the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.
All trademarks — nominal or figurative — and all other marks, trade names, service marks, word marks, illustrations, images, or logos appearing in connection with Leap are, and remain, the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties related to intellectual property.
Changes to these Terms
The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the User of these changes.
Such changes will only affect the relationship with the User for the future.
The continued use of the Service will signify the User’s acceptance of the revised Terms. If Users do not wish to be bound by the changes, they must stop using the Service. Failure to accept the revised Terms, may entitle either party to terminate the Agreement.
The applicable previous version will govern the relationship prior to the User’s acceptance. The User can obtain any previous version from the Owner.
If required by applicable law, the Owner will specify the date by which the modified Terms will enter into force.
Assignment of contract
The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking the User’s legitimate interests into account. Provisions regarding changes of these Terms will apply accordingly.
Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of the Owner.
All communications relating to the use of Leap must be sent using the contact information stated in this document.
Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.
These Terms are governed by the law of the Dubai International Financial Centre where the Owner is based without regard to conflict of laws principles.
Venue of jurisdiction
The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of the Dubai International Financial Centre where the Owner is based.
Amicable dispute resolution
Users may bring any disputes to the Owner who will try to resolve them amicably.
While Users’ right to take legal action shall always remain unaffected, in the event of any controversy regarding the use of Leap or the Service, Users are kindly asked to contact the Owner at the contact details provided in this document.
The User may submit the complaint including a brief description and if applicable, the details of the related order, purchase, or account, to the Owner’s email address specified in this document.
The Owner will process the complaint without undue delay and within 21 days of receiving it.